- How much do your products cost and in what sizes are they available?
- When will I receive my order?
- Why am I having difficulty with a photo upload card, wrap or banner?
- Which characters in my image file name will cause problems?
- I am having Technical Difficulties
- I have noticed a mistake! Can I change my order?
- Can I get a blank envelope with my card?
- Can I send cards to someone other than myself?
- How are the cards, wrapping paper and banners printed & what board do you use?
- My order arrived damaged.
- Are your products recyclable?
- What payment methods do you accept?
- If I order a card will the recipient know who sent it?
- Where does my refund go?
- What Party Supplies do you have available?
Q. How much do your products cost and in what sizes are they available?
|A5 Card (148mm x 210mm) (6in x 8in)||£3.49|
|A4 Card (210mm x 297mm) (8in x 12in)||£5.99|
|A2 Wrapping Paper:
Single sheets 580mm x 420mm. Folded to A4
|A1 Wrapping Paper:
Single sheets 580mm x 840mm. Folded to A4
|1.5M Roll Of Wrapping Paper
840mm x 1500mm. Supplied in a Tube
|3M Roll Of Wrapping Paper
840mm x 3000mm. Supplied in a Tube
|5M Roll Of Wrapping Paper
840mm x 5000mm. Supplied in a Tube
|7M Roll Of Wrapping Paper
840mm x 1000mm. Supplied in a Tube
|Small Banner (1067mm x 280mm) (42in x 11in)||£12.49|
|Medium Banner (1524mm x 432mm) (60in x 17in)||£19.50|
|Large Banner (2235mm x 610mm) (88in x 24in)||
|5 Inch Number Self Inflating Balloon Cake Topper - Gold, Silver, Pink & Blue.||£2.99|
|'Baby' Rose Gold Foil Balloon Banner - 14" letter||£2.99|
|Unicorn Standing Foil Balloon||£4.99|
|Large Stand Up Number Balloons - Gold, Silver, Rose Gold, Pink & Blue||£4.99|
|Five Pastel Rainbow Candles||£4.99|
|Balloon Hand Pump||£4.99|
|1st Birthday Balloon - Gold 25"||£4.99|
1st Birthday Balloon - Silver 30" - Rose Gold 30"
1st Birthday Balloon - Light Pink Crown 33" & Blue Crown 33"
|47" Rose Gold Hello Foil Balloon||£5.99|
|Pastel Multi Coloured Paper Confetti Cannon||£5.99|
|Command™️ Clear Decorating Clips||£5.99|
|DIY Pastel Arch Latex Balloon Kit with 40 Balloons||£6.99|
|Command™️ Strips for Banners||£6.99|
|24" Happy Birthday Cupcake Sitter Foil Balloon||£7.99|
|14" Congrats Silver Foil Balloon String||£7.99|
|Pink, White & Gold Foil Balloon Pack||£9.99|
|38" Birthday Cake Stand Up Foil Balloon||£9.99|
Q. When will I receive my order?
A. If you order before 2pm, we will dispatch your items the same day. (Monday-Friday) excluding bank holidays.
For comprehensive delivery details, please click here.
Q. Why am I having difficulty with a photo upload card, wrap or banner?
A. We have some very specific restrictions on images that can be uploaded and this may be why you are having difficulty. Images must be in JPEG format to upload to the site, any other format such as Word Documents and PDFs will not be accepted. For best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos. If you are unable to change your photos to jpegs do not hesitate to contact us by email and we will do our best to help you.
We print images at 300DPI (Dots Per Inch) so if you are scanning the image we recommend you use this setting.
If you try to upload a photo that has a lower resolution or image size, we will still accept the image but the image may not print very well. If you continue to have problems uploading an image, the best thing would be for you to email email@example.com explaining fully your problem and one of our staff will endeavour to assist.
When producing any cards, wraps or banners featuring 20 photos apertures on a mobile phone, you may find that you have a problem uploading your photos and ordering due to memory size. For this type of design we recommend using a tablet or desktop computer for a more efficient service.
Q. Which characters in my image file name will cause problems?
A. There a number of characters which if used in the names of your image will cause it to be rejected.
Please do not use any of the following:
& % £ $ * ! @ ? # | \ / ( ) [ ] <>' "
Q. I am having Technical Difficulties
A. If you receive an unexpected error message or something strange happens while you are using the site, please make note of the following points and contact us at firstname.lastname@example.org or call 07458304585 . Alternatively take a look at our Contact us page for other ways to reach us and someone will be back in touch with you.
The more information you can give us, the quicker we will be able to identify the problem.
- Where were you on the site?
- What were you doing immediately before it happened?
- If you received an error message what did the complete text say?
- Do you have a screen shot of what happened?
- Does this happen repeatedly on all products or just one product?
Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browser and Operating Systems as possible. However, there are thousands of combinations and sometimes problems slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work. In these cases we recommend upgrading to a newer browser. It's easy and free and it will make it easier for you to view all sites not just ours.
Q. Why hasn't my card, wrap or banner arrived yet?
A. All our items are despatched from our state of the art production facility in Saltburn-On-Sea. All cards, wrapping paper and banners are then delivered straight into the postal system that you have chosen on the evening of dispatch, unless requested otherwise. Once an item has been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems caused by delayed delivery or we can try track your order.
Please remember that first class/economy items are not guaranteed next day delivery and depending on the size and number of items you order, may take several days to arrive, particularly during peak periods.
Please make sure you allow enough time for your items to arrive - have a look at our delivery page to find out more. It's always better for an item to be 1 day early than 1 day late.
If you card has still not arrived after the delivery times stated have passed, please contact us and we will organise for the item to be reprinted. Depending on the items in your order will be delivered by either Royal Mail, or Yodel. Tracking is available, please contact us if you require further information on this.
Q. I've noticed a mistake! Can I change my order?
A. Unfortunately, once the item has been ordered it will be printed virtually instantly, so if you have spotted a mistake please contact our team as soon as possible at email@example.com and we will endeavour to either halt production or cancel delivery and allow you to amend the item appropriately.
Q. Can I get a blank envelope with my card?
A. If you order a card to be sent back to you they will come in an outer envelope with a spare blank envelope ready for you to send the card on.
Q. Can I send cards to someone other than myself?
A. If you would like to send a card directly to someone please select the 'send direct' postal option and enter the name and address of the recipient. We will have the card dispatched directly to them in one envelope.
Q. How are the cards, wrapping paper and banners printed & what board do you use?
A. All our cards, gift wrap and banners are printed on paper from renewable resources. We take our green commitment of only using materials from renewable resources very seriously. All cards are printed on stock equivalent to the high end ranges found on the High street. Our wrapping paper is printed on premium, high quality paper. All can be recycled. Our banners are printed on 190gsm satin photographic quality material. We recommend that they are used for indoor use.
Q. My order arrived damaged.
First of all, we’re very sorry to hear this! We pride ourselves on using good quality packing materials to keep things protected, but we can’t always control what happens in transit. Please get in touch with a photo of your order and we’ll do our best to get this sorted for you.
Q. Are your products recyclable?
A. Yes. The wrapping paper, cards and banners we produce are fully recyclable. All our packaging including our boxes, banner tubes and paper envelopes are all fully recyclable too and we encourage our customers to do so. We have use a (green!) bubble wrap, which is oxo-degradable so a more environmentally friendly form of cushion packaging and is 100% recyclable.
Our packing tape is sustainably sourced eco-friendly packaging tape made from 100% recycled plastic. It is free from PVC and solvents, it isn't yet recyclable but the company are working towards that.
We have moved towards refillable ink to decrease the amount of single use plastics we use to try and be more environmentally conscious. We also love our coffee from recyclable pods with fresh local milkman delivered milk. To find out more head to our blog and look at our Reusing and Recycling Guide.
Q. What payment methods do you accept?
A. We accept the following Credit or Debit Cards: Master Card, Visa, Visa Debit, Maestro, American Express, Discovery, Diners Club, Union Pay, Shop Pay, Apple Pay and Google Pay.
Q. If I order a card will the recipient know who sent it?
A. When you order a card to be dispatched directly to the recipient, there will be no notification of you as a sender unless you add it when customising the card.
We take Data Protection very seriously so won’t be able to divulge any customer information without their direct permission, however we will offer to pass on any comments via email to the person who ordered the card.
Q. Where does my refund go?
A. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. This may take up to 3-5 working days.
Q. What party supplies do you have available?
A. Discover something for each and every special occasion, perfect for an anniversary, and a birthday to a corporate event. These include, foil number air-filled balloons in a range of colours, party toppers, candles and much more, with all the fixtures and fittings needed to get the party started! Take a look here.
Prices do not include postage. Order by midday (Monday-Friday) for same day despatch.