FAQs

Q. Why hasn't my card, wrap or banner arrived yet?

A. All our items are despatched from our state of the art production facility in Saltburn-On-Sea. All cards, wrapping paper and banners are then delivered straight into the postal system that you have chosen on the evening of dispatch, unless requested otherwise. Once an item has been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems caused by delayed delivery or we can try track your order.

Please remember that first class/economy items are not guaranteed next day delivery and depending on the size and number of items you order, may take several days to arrive, particularly during peak periods.

Please make sure you allow enough time for your items to arrive - have a look at our delivery page to find out more. It's always better for an item to be 1 day early than 1 day late.

If you card has still not arrived after the delivery times stated have passed, please contact us and we will organise for the item to be reprinted. Depending on the items in your order will be delivered by either Royal Mail, or Yodel. Tracking is available, please contact us if you require further information on this.

Q. I've noticed a mistake! Can I change my order?

A. Unfortunately, once the item has been ordered it will be printed virtually instantly, so if you have spotted a mistake please contact our team as soon as possible at info@domandgeri.com and we will endeavour to either halt production or cancel delivery and allow you to amend the item appropriately.

Q. Can I get a blank envelope with my card?

A. If you order a card to be sent back to you they will come in an outer envelope with a spare blank envelope ready for you to send the card on.

Q. Can I send cards to someone other than myself?

A. If you would like to send a card directly to someone please select the 'send direct' postal option and enter the name and address of the recipient. We will have the card dispatched directly to them in one envelope.

Q. How are the cards, wrapping paper and banners printed & what board do you use?

A. All our cards, gift wrap and banners are printed on paper from renewable resources. We take our green commitment of only using materials from renewable resources very seriously. All cards are printed on stock equivalent to the high end ranges found on the High street. Our wrapping paper is printed on premium, high quality paper. All can be recycled. Our banners are printed on 190gsm satin photographic quality material. We recommend that they are used for indoor use.

Q. My order arrived damaged.

First of all, we’re very sorry to hear this! We pride ourselves on using good quality packing materials to keep things protected, but we can’t always control what happens in transit. Please get in touch with a photo of your order and we’ll do our best to get this sorted for you.

Q. Are your products recyclable?

A. Yes. The wrapping paper, cards and banners we produce are fully recyclable. All our packaging including our boxes, banner tubes and paper envelopes are all fully recyclable too and we encourage our customers to do so. We have use a (green!) bubble wrap, which is oxo-degradable so a more environmentally friendly form of cushion packaging and is 100% recyclable.

Our packing tape is sustainably sourced eco-friendly packaging tape made from 100% recycled plastic. It is free from PVC and solvents, it isn't yet recyclable but the company are working towards that.

We have moved towards refillable ink to decrease the amount of single use plastics we use to try and be more environmentally conscious. We also love our coffee from recyclable pods with fresh local milkman delivered milk. To find out more head to our blog and look at our Reusing and Recycling Guide.

Q. What payment methods do you accept?

A. We accept the following Credit or Debit Cards: Master Card, Visa, Visa Debit, Maestro, American Express, Discovery, Diners Club, Union Pay, Shop Pay, Apple Pay and Google Pay.

Q. If I order a card will the recipient know who sent it?

A. When you order a card to be dispatched directly to the recipient, there will be no notification of you as a sender unless you add it when customising the card.

We take Data Protection very seriously so won’t be able to divulge any customer information without their direct permission, however we will offer to pass on any comments via email to the person who ordered the card. 

Q. Where does my refund go?

A. If you used a credit or debit card to fund the original payment, the refunded money will go back to your card. This may take up to 3-5 working days.

Q. What party supplies do you have available?

A. Discover something for each and every special occasion, perfect for an anniversary, and a birthday to a corporate event. These include, foil number air-filled balloons in a range of colours, party toppers, candles and much more, with all the fixtures and fittings needed to get the party started! Take a look here.

Prices do not include postage. Order by midday (Monday-Friday) for same day despatch. 

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