Terms and Conditions
Thanks for visiting Dom and Geri. We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your cards, gift wrap, banners or party supplies.
The Domandgeri.com website ("the website") is owned and operated by ARC ENDEAVOURS Ltd ("we", "us" or "our") a limited liability company registered in England and Wales under company number 12868882 and whose registered office is at 3 Church View, Saltburn-by-the-sea, TS12 1GY, United Kingdom.
These Terms and Conditions govern your use of the website, the services provided on the website and your relationship with us. Please read them carefully as they affect your rights and liabilities under the law.
We may modify these Terms and Conditions at any time and any changes will be posted on the website. The modified Terms and Conditions will come into effect as soon as they are posted on the website and your continued use of the website or any services provided on the website after that point indicates your agreement to be bound by the new Terms and Conditions. If you do not agree to these Terms and Conditions, please do not register for or use the website.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
2. Using the Website
The website and services offered are provided to you for your personal use subject to these Terms and Conditions. By using the website you agree to be bound by these Terms and Conditions
3. Password & Security
During registration you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password.
If you know or suspect that someone else knows your password you should notify us by contacting Customer Services immediately – please email firstname.lastname@example.org
If we believe that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend or cancel your registration in accordance with paragraph 7 below.
4. Availability of the Website
The website is provided on an "as is" and "as available" basis and we shall not be liable to you for your inability to use the service.
Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.
To use the website you will require internet connectivity and appropriate telecommunications links. We shall not be liable for any equipment, telephone or other costs that you may incur.
5. Intellectual Property
The content of the website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without prior written permission from us.
No licence is granted to you in these Terms and Conditions to display or use our trade mark in any manner without our prior written permission.
You may not use the website directly or indirectly for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- gaining unauthorised access to other computer systems
- interfering with any other person's use or enjoyment of the website
- breaching any laws concerning the use of public telecommunications networks
- interfering or disrupting other networks or websites connected to the website
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
We reserve the right not to process your order if we decide that you are using the website for such purposes.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out or in connection with:
- any claim by any third party that the use of the website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the website by you.
7. Suspension & Cancellation of Your Registration
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the website.
The suspension or cancellation of your registration and your right to use the website shall not affect either party's rights or liabilities.
Paragraphs 8, 9 and 11 of these Terms and Conditions shall survive cancellation.
8. Our Liability
The website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The website may provide content from other Internet sites or resources and while we try to ensure that material included on the website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the website. If we are informed of any inaccuracies in the material on the website we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the website with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the website
- unsuitability, unreliability or inaccuracy of the website
- inadequacy of the website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the website.
Once you have placed an order for any goods or services via the website, the order will not be treated as having been accepted until you receive a confirmation email from us that this is the case. At that point the purchase contract will be made and you will be charged for your order.
9. Third Party Websites
The website may include links to other websites or material, and contain advertising and sponsorship which are beyond our control.
We are not responsible for content on the Internet or World Wide Web pages on any other site outside the website nor will we be responsible for any error or inaccuracy in advertising and sponsorship material.
10. Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
11. International Use
We make no promise that materials on the website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited.
If you choose to access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
You may not assign, sub-licence or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and we ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
13. Products on the website
We do our best to ensure that on the Website we show our cards, wrapping paper, banners and gifts accurately. However, there may be slight variations in the colour, typeface or layout.
13.1 Placing your order
A contract for the purchase of a product is created as follows:
- The user places the order on the site by pressing an order confirmation button ("Checkout) at the end of the checkout process: if the product in question includes content selected by the User it is a "personalised product"
- By confirming your order, you are agreeing to purchase the product you have selected.
- At this point, we take payment for your order by means of your nominated payment method
- We will send to you a "Thank you for your order" email detailing your order, and other information we must provide to you
There are limited circumstances in which you may cancel an order after it has been made.
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law
13.2 Personalising products
Dom and Geri aims to provide you with a fast, high-quality service. Please double-check your order on screen and your acknowledgement email carefully to check that everything with regards to your order are correct. It is up to you to ensure that content you have contributed for inclusion in a personalised product is correct, and (for example) is correctly spelt. As a courtesy, we may allow you to make changes to your order.
If you are uploading a photo, images must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will generally appear to let you know that the image may not appear very well on the selected personalised product.
By uploading, posting, contributing or including any content or material in a personalised product, you grant us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences through multiple tiers) to use, reproduce, adapt, distribute and communicate to the public that content or material solely for the purpose of performing obligations and exercising rights under these Terms.
14. Changing or cancelling an order
It is best to call us if you need to cancel or change your order - please phone our help line on 01943 618008 or email email@example.com. Please have your order number or the email address you registered with us available so we can answer your query as quickly as possible.
Emails are answered during business hours (9am - 5pm) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.
15. Returns and refunds
At DomandGeri.com, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
15.1. Reporting a problem
If for any reason you are not happy with your order, please contact our Customer Service Team. Call 01943 618008 or email firstname.lastname@example.org. You will need to quote your order number, your email address you have registered with and have the address and details on the problem with your order.
We aim to acknowledge any complaint within 14 working days, (usually it takes 1-2 days) and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us correct any future problems. Should it be necessary, we will then advise you how to return your item.
15.2. Returning products and issuing refunds
Where an item is faulty, we will ask you to return it to us within three days of receipt.
Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit or debit card that you paid with. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.
Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or if you have uploaded an image of a low resolution or size.
Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
16. Your privacy and security
We do not store credit card details nor do we share customer details with any third parties. DomandGeri.com is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
During the order process, Dom and Geri will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, Dom and Geri does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.
Expected delivery times and charges will differ depending on which products you order. See Delivery for more information.
17.1. General despatch information
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
- Your order is likely to arrive much faster if you use a postcode
- You can check that you have the correct postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. To state the obvious, we are not responsible for the accuracy of the Royal Mail's postcode finder
- It is your responsibility to ensure that the delivery address you provide for any order you place is correct
17.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.