1. How much do your products cost and in what sizes are they available?
2. When will I receive my order?
3. Why am I having difficulty with a photo upload card?
4. Which characters in my image file name will cause problems?
5. I am having Technical Difficulties
6. Why hasn't my card arrived yet?
7. I have noticed a mistake! Can I change my order?
8. Can I get a blank envelope with my card?
9. Can I send cards to someone other than myself?
10. How much do the cards cost?
11. How are the cards printed & what board do you use?
12. How can I pay?
13. Is entering my Credit Card Details online safe?
14. If I order a card will the recipient know who sent it?

Q.  How much do your products cost and in what sizes are they available?

A.

Q.  When will I receive my order?

A.  If you order before 2pm, we will despatch your items the same day.
For comprehensive delivery details go to here

Q.  Why am I having difficulty with a photo upload card?

A.  We have some very specific restrictions on images that can be uploaded and this may be why you are having difficulty. Images must be in JPEG format to upload to the site, any other format such as Word Documents and PDFs will not be accepted. For best results we suggest that you make the image dimensions approximately 1000 pixels for the smallest edge of your photos.

We print images at 300DPI (Dots Per Inch) so if you are scanning the image we recommend you use this setting.

If you try to upload a photo that has a lower resolution or image size, we will still accept the image but the image may not print very well. If you continue to have problems uploading an image, the best thing would be for you to email explaining fully your problem and one of our staff will endeavour to assist.

Q.  Which characters in my image file name will cause problems?

A.  There a number of characters which if used in the names of your image will cause it to be rejected.
Please do not use any of the following:

Q.  I am having Technical Difficulties

A.  If you receive an unexpected error message or something strange happens while you are using the site, please make note of the following points and contact us. 

The more information you can give us, the quicker we will be able to identify the problem.

• Where were you on the site?
• What were you doing immediately before it happened?
• If you received an error message what did the complete text say?
• Do you have a screen shot of what happened?
• Does this happen repeatedly on all cards or just one card?

Before going live, new functionality on the site is checked thoroughly with as many combinations of Internet Browser and Operating Systems as possible. However, there are thousands of combinations and sometimes problems slip through the net. If this is the case, we will try to fix the error as quickly as possible. There are a few very old and rare browsers that we just can't support because they don't have enough functionality to allow the site to work. In these cases we recommend upgrading to a newer browser. It's easy and free and it will make it easier for your view all sites not just ours.

It’s probably easier to phone when technical problems arise on 01943 879 185 but if that’s not possible, please send us an e mail at

Q.  Why hasn't my card arrived yet?

A.  All our cards are despatched from our state of the art production facility in Leeds. These cards are then delivered straight into the Royal Mail system on the evening of despatch. Once the cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems caused by delayed delivery.

Please remember that first class items are not guaranteed next day delivery and depending on the size and amount of cards you order, may take several days to arrive, particularly during peak periods.

Please make sure you allow enough time for your cards to arrive - have a look at our delivery and postage Information to find out more. It's always better for a card to be 1 day early than 1 day late. It is also a good idea to check the order status in order history.

If you card has still not arrived after the delivery times stated have passed please contact us and we will organise for the card to be reprinted.

Q.  I’ve noticed a mistake! Can I change my order?

A.  Unfortunately, once the card has been ordered it will be printed virtually instantly, if you have spotted a mistake contact our team as soon as possible at and we will endeavour to either halt production or cancel delivery and allow you to amend the card appropriately.

Q.  Can I get a blank envelope with my card?

A.  If you order a card to be sent back to you they will come in an outer envelope with a spare blank envelope ready for you to send the card on.

Q.  Can I send cards to someone other than myself?

A.  If you would like to send a card directly to someone please select the 'send direct' postal option and enter the name and address of the recipient. We will have the card despatched directly to them in one envelope.

Q.  How much do the cards cost?

A.  The price of the products are shown on the card gallery page.

• A5 CARD £2.49
• A4 CARD £4.99
• Standard GIFT WRAP 580x400mm approx. £3.99
• Large GIFT WRAP 580mm x 820mm approx. £4.99
• 3 GIFT TAGS £0.80p

These prices do not include postage and packing, which will depend on the delivery address and whether you are having the card sent direct to the recipient or back to you with a blank envelope.
A breakdown of the price, along with full discount details and P&P costs is always displayed in your shopping basket before you checkout.

Q.  How are the cards printed & what board do you use?

A.  All our cards and Gift Wrap are printed on paper from renewable resources, we take our green commitment of only using materials from renewable resources very seriously All cards are printed on stock equivalent to the high end ranges found on the High street.

Q.  How can I pay?

A.  We accept the following Credit or Debit Cards: Master Card, Visa and Visa Debit

Q.  Is entering my Credit Card Details online safe?

A.  All payments made for our products over the Internet are processed through a secure server with Sagepay, which means that your card details are specially encrypted.
Once you are happy with an order in your shopping basket, press the checkout button and just pay for that order. After making this selection you will be taken to a secure page to enter your credit card details. Different browsers show the page security in different ways but you should be able to see a padlock somewhere on the screen to represent this and the URL will change from HTTP:// to HTTPS://.

Our Customer Service team are here to help so if you need any more information, please contact us.

Q.  If I order a card will the recipient know who sent it?

A.  When you order a card to be despatched direct to the recipient, there will be no notification of you as a sender unless you add it when customising the card. If the recipient contacts us wanting to know who sent the card we will not release this information, however we will offer to pass on any comments via email to the person who ordered the card.

So in short - we will never give out your details, unless of course the police come a knocking, which is a different matter altogether!